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Airlines are required by law to make air travel more convenient for
passengers with special needs. If you or someone you are traveling
with is disabled, here are a few things to keep in mind:
Airlines may require up to 48 hours advance notice and up to 1 hour
advance check-in for accommodations that may require extra personnel
or preparation.
No airline may refuse to accept a disabled passenger or limit the
number of disabled passengers per flight. Carriers may only require
that an attendant accompany the passengers if they would be necessary
in an emergency situation.
Airlines are required to provide wheelchairs at the passenger's
request, as well as make other accommodations as is necessary, such as
assisting the passenger in making connecting flights.
If a passenger's wheelchair is stored in the cargo bay, then per their
request, they have the right to be met at the plane with their chair.
Additionally, airlines are required to provide assistance to the
passengers while they are boarding and exiting, as well as helping
them to move around the cabin and retrieve their carry-on luggage.
While airlines may limit the number of carry-ons per passenger, they
may not count assistive devices against that limit.
For more information on this important topic:
http://www.dot.gov/airconsumer/horizons.htm
If you experience any problems or have complaints, write to:
The Office of Consumer Affairs, 400 7th St. S.W.,
Washington, D.C. 20590
Or call 202-366-2220. |
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